Customizable reports and dashboards to gain a clear view of agent and business performance, clocking data, and cost outcomes.
Fast and accurate and customer and employee deployment.
Built as a Cloud-native SaaS application.
Automated Workflow and seamless Payroll integration
Record the audio and video of customer interactions, then search and playback from the user dashboard
Managing workforce scheduling adherence, clocking, and time & attendance data
Scheduling and workforce management tools to ensure the right agents, at the right time, are better serving customers and improving business outcomes
Apply historical data to better predict staffing levels and event-based demand
Seamless integration to all major contact centre SoftPhones and Automated Call Directory (ACD)
Continuously improve agent performance with quality evaluation and feedback