Tooltips Categories: Nimbus Connect Left
Analysis & Reporting
Customizable reports and dashboards to gain a clear view of agent and business performance, clocking data, and cost outcomes.
Onboarding
Fast and accurate and customer and employee deployment.
Cloud-native
Built as a Cloud-native SaaS application.
Automation
Automated Workflow and seamless Payroll integration
Call & Screen Recording
Record the audio and video of customer interactions, then search and playback from the user dashboard
Adherence & Attendance
Managing workforce scheduling adherence, clocking, and time & attendance data
Scheduling & Workday Management
Scheduling and workforce management tools to ensure the right agents, at the right time, are better serving customers and improving business outcomes
Forecast & Demand
Apply historical data to better predict staffing levels and event-based demand
SoftPhone & ACD Integration
Seamless integration to all major contact centre SoftPhones and Automated Call Directory (ACD)
Quality Management
Continuously improve agent performance with quality evaluation and feedback