Contact centre software for the hybrid workforce.
nimbus Connect is the patent protected Workforce Optimisation solution that easily and compliantly schedules and forecasts contact centre agent demand.
For tomorrow’s best customer service, today.
WFM for Contact Centres.
nimbus Connect provides a human optimisation platform for WFM contact centre and back office employees for an array of industry verticals to push the outdated contact centre into the new world of cloud-first Connection Centres.
nimbus Connect supports the seamless integration of cloud-based Softphone technology to local and off-shore contact centres and remote-based agents, for companies globally.
Unique PAC controls.
Facilitating optimised workforce connectivity with US Patented Access Controls (PAC) for platform control of telephony software, nimbus Connect ensures clients’ continued workforce compliance, employee engagement, and best practice customer service.
Our unique patent protected solution enables clients to access tomorrow’s technology, today.
the nimbus patent
The unique nimbus softphone patented access control (PAC) (US Patent protected) ensures organisations meet their wage compliance and system security obligations by controlling employee shift login/logoff via the connection between the agent SoftPhone and nimbus dashboard.