We are nimbus

Tomorrow’s technology, today.

nimbus is a true cloud offering built around key customer success pillars: Workforce Optimisation | Compliance | Cloud | Hybrid Work.
Our journey to tomorrow

Open Wave launches out of a warehouse in Collingwood, Australia.


Open Wave is scheduling 80% of Australian call centre staff. Major clients included: Coles Myer, Westpac, Suncorp, AGL, News Corp, AMP, Australian Government, Fairfax, Tabcorp Holdings, Origin Energy, Citi Power, Medibank Private, AAMI, NRMA, HBA, Link, Qantas Holidays, iiNet, Foxtel, Virgin Mobile.


Open Wave launches in the UK and schedules 40% of UK call centre staff. Major clients included: British National Health Service (NHS), BSkyB, Lloyds TSB, Haringey/Merseyside/Hampshire Constabulary, and Windsor/Glasgow/Manchester local Government.


Open Wave secure worldwide contracts: Malaysia Telecom, Vodafone Hutchinson, HCL, Bankers Trust, DHL, Coca-Cola, and the Virgin Group.


Open wave acquired by a leading US technology company.


A significant global shift to the adoption of cloud-first and SaaS delivery software solutions.


Ploytech is incorporated to build a pure-cloud WFO solution from the ground up.


Time2Work is launched.


Ploytech signs watershed contracts with JB HI-FI/The Good Guys – Australia’s largest home entertainment retailer; a leading NASDAQ financial services company operating in the US and Mexico; and UK company Serco Group Plc, who deliver essential services to Government in Defence, Justice, Immigration, Health Care in the UK, North America, Asia Pacific and the Middle East.


nimbus Connect: Contact Centre Workforce Optimsation solution built and launched with seamless integration to Amazon Connect.

Granted United States patent for secure connection to a SoftPhone and work time controlled by WFM controls


nimbus Hub is launched to disrupt telecommunication infrastructure for disaster recovery and business continuity.

The nimbus partner ecosystem continues to grow, with worldwide partnering agreement signed with leading system integration partners.


Signed strategic partnership agreement with Telstra and major resellers to elevate the nimbus Hub positioning.

COVID-19 hits – launch the “live anywhere, work
everywhere” initiative.

Rebrand to nimbus Cloud. Aligning all products: nimbus Time2Work, nimbus Connect, and nimbus Hub to deliver a complete and optimised workforce offering.

Patent extension (worldwide).

100,000 users everyday are benefiting from the integrated, compliant, and human empowered solutions.


COVID compliance is enabled as part of the nimbus platform, giving control back to clients to keep their staff and customers safe.

Serco Group Plc renews its worldwide contract. ​

In partnership with Cloudwave, nimbus Connect helps clients motivate agents to provide the best customer experience



nimbus Hub is selected as Telstra’s product for disaster recovery and call forwarding.

Alliance with KPMG for Government and Education verticals.

2023 and beyond

nimbus is compliant, secure, and easy to use – enabling complete Workforce Optimisation with tomorrow’s technology, today.

Looking ahead nimbus is ready for sustained growth

meet our leadership team

With experience from all corners of the world, nimbus is anchored with the know-how to steer the business, and our customers, to success.

Grant Custance
Founder and Chief Executive Officer
Justin Gillett
Chief Finance Officer
Jon Baker
Chief Technology Officer
Adam Bright
Chief Alliance Officer
Sharon Burton
Chief Customer Officer
John Zeigler
Chief Marketing Officer and Futurist

board of directors

Smart minds across industries and global markets, the nimbus board is spearheading workforce transformation capabilities.

Grant Custance
John McCarthy
Mark Cullen