Featured The benefits of automation for human optimisation Higher costs and harder economic conditions – the opportunity to automate Human Capital Management.
Featured Decoding the 2022 Federal Budget The 2022 Federal Budget was just released. Do you know what it means for future business sucess?
Business Contact Centres: The Big Shift The contact centre industry is undergoing perhaps the most fundamental change in its 40 year plus history. Be prepared for the new wave.
Compliance Compliance lessons as thousands of jobs return to Australia As organisations embark on in-sourcing contact centre strategies, they must take proactive action to ensure their contact centre staff are being paid properly.
Compliance The new wave of wage theft When we talk about wage theft, workers being ‘ripped off’, companies at risk of hundreds of millions in fines, and the blame game comes to mind. But as we live in the new world of work, there are so many complexities which surround this issue, it’s easy to not know what to do next.
Workplace Safety A guide to COVID-19 workplace survival With the amount of noise surrounding COVID-19 vaccination and back to work mandates, confusion is still ripe. Get the answers to return to work safely.
Cloud The world of cloud technology Cloud technology has, and continues, to shape the transformation of business and customer delivery. How do companies continue optimum service and customer experience and keep their competitive advantage?
Business Contact Centres: The Big Shift The contact centre industry is undergoing perhaps the most fundamental change in its 40 year plus history. Be prepared for the new wave.
Compliance Compliance lessons as thousands of jobs return to Australia As organisations embark on in-sourcing contact centre strategies, they must take proactive action to ensure their contact centre staff are being paid properly.
Compliance The new wave of wage theft When we talk about wage theft, workers being ‘ripped off’, companies at risk of hundreds of millions in fines, and the blame game comes to mind. But as we live in the new world of work, there are so many complexities which surround this issue, it’s easy to not know what to do next.
Workplace Safety A guide to COVID-19 workplace survival With the amount of noise surrounding COVID-19 vaccination and back to work mandates, confusion is still ripe. Get the answers to return to work safely.
Cloud The world of cloud technology Cloud technology has, and continues, to shape the transformation of business and customer delivery. How do companies continue optimum service and customer experience and keep their competitive advantage?
