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Solutions
- Solutions by nimbus
- Workforce Management
  - - - Workforce Management Solution
        
        A cohesive Workforce Management solution that is built to withstand the changing environments of today’s workforce by delivering people efficiencies, regulatory compliance confidence, and elevated business performance.
        
        Enterprise clients now have the tools to efficiently manage their operation and onsite employees by forecasting for future demand, connecting accurate attendance data, integrating to payroll, delivering insights for better decision making, and ultimately using smart technology to optimally schedule staff – across teams, departments, and locations.
        
        The compliance engine
- Contact Centre
  - - - Contact Centre Software
        
        A Workforce Optimisation solution that facilitates a “live anywhere, work everywhere” world, ensuring the business meets operating compliance rules, and empowers contact centre agents to deliver the best customer service when and where it’s needed.
        
        Seamlessly integrated to agent Softphone / ACD and patent protected to securely manage system access for agents, no matter their location. Customers can better predict future call and data demand, roster the right agents at the right time, get the insights into call interactions to upskill agents, while enabling an engaged workforce.
        
        Optimise today
- Business Resumption Service
  - - - Business Resumption Service
        
        The Telstra Business Resumption Service (BRS), powered by nimbus, is an easy-touse solution which instantly redirects phone, data, voice, and communications when disaster hits.
        
        With a robust phone manager feature offering real-time management of service, action plans for seamless connectivity, plus Microsoft Teams diversion – it’s the unique business continuity solution to keep organisations connected and responsive to the customers, clients, and community they serve.
        
        Stay connected
Solutions
Platform
- The nimbus Platform
- nimbus Time2Work
  - - - Staff Management
        Create and manage employee profiles to inform scheduling.
      - Scheduling
        Use AI-built smart technology to better schedule staff.
      - Reporting & Insights
        Data-driven insights that improves business intelligence.
    - - Award Compliance
        Ensure adherence to Awards, agreements and regulations.
      - Time & Attendance
        Capture accurate shift data to inform payroll
      - eLearning
        Create and complete tasks to build skills.
    - - Forecasting
        Predict future customer and service volumes.
      - Mobile App
        An exceptional and engaged Mobile App experience.
      - Integrations
        Seamlessly integrate to payroll / HCM systems.
- nimbus Connect
  - - - Softphone Control
        Secure system and data access for agents.
      - Forecasting
        Predict future call and data volumes.
      - Mobile App
        An exceptional and empowered Mobile App experience.
      - Quality Assurance
        For timely and improved performance.
    - - Staff Management
        Create and manage employee profiles to inform scheduling.
      - Scheduling
        Use AI-built smart technology to better schedule staff.
      - Reporting & Insights
        Data-driven insights that improves business intelligence.
      - Interaction Recording
        Call & Screen recording is integrated for manager review.
    - - Award Compliance
        Ensure adherence to regulatory Awards and regulations.
      - Time & Attendance
        Capture accurate attendance data.
      - eLearning
        Create and complete tasks to build skills.
      - Integrations
        Seamlessly integrate to payroll / HCM systems.
- nimbus Hub
  - - - Phone Manager
        Flexible auditing and phone activation offering.
    - - Action Plans
        Create bulk call forwarding plans, activate instantly.
    - - Microsoft Teams
        Redirect calls to Microsoft Teams services.
Platform
Resources
- Optimising tomorrow, today.
- Case Studies
  - - - Digital Workforce Transformation
        
        Across the entire spectrum of industry specific requirements – and no matter the location – our Workforce Management solutions help to optimise human
        movement, team processes, and business performance. nimbus solves the challenges industries face today, with Workforce Management built for tomorrow.
        
        Look at what the nimbus Workforce Optimisation platform can do for your industry and how we can help you thrive with tomorrow’s technology, today.
        
        See the nimbus Difference
- Services
  - - - Client Experiences
  - - - Professional Services
        Experts to help implement workforce solutions.
    - - Support
        Product and technical support
        when needed.
    - - Customer Success
        Get the most out of the nimbus platform.
- Industry Relevance
  - - - The WFM Revolution
        
        Across the entire spectrum of industry specific requirements – and no matter the location – our Workforce Management solutions help to optimise human movement, team processes, and business performance. nimbus solves the challenges industries face today, with Workforce Management built for tomorrow.
        
        Look at what the nimbus Workforce Optimisation platform can do for your industry and how we can help you thrive with tomorrow’s technology, today.
        
        Industry Change
- Partners
  - - - Partner Community
        
        Enabling total organisational transformation, we partner with the world’s top consulting firms and technology integrators to provide the best tools available to customers. Removing the headaches around siloed systems, customers can use best-of-breed solutions with enhanced AI integration for frictionless workforce experiences.
        
        nimbus helps to take your investment further.
        
        Get the tools
- Blog
  - - - The Workforce Optimisation Blog
        
        Gain insights via conversations and commentary from those at the forefront of the shifting nature of workforce needs.
        
        Explore tomorrow’s outlook.
        
        Dive into tomorrow
Resources
About
- The nimbus Journey
- About Us
  - - - We are nimbus
        
        Through a future-proofed, cloud-based platform, nimbus transforms employee management and workforce capabilities for on-site, hybrid, and remote staff with compliance-driven workforce management, contact centre, and business continuity solutions.
        
        Get to know how nimbus came to be and why we are on a journey to deliver tomorrow’s technology, today.
        
        Learn more
- nimbus Newsroom
  - - - nimbus Newsroom
        
        What does tomorrow look like? How can we create Workforce Management solutions that solve the various and complex problems of today’s workforce? Get the insights into technology and human connection, and how nimbus is turbocharging positive change with tomorrow’s technology, today.
        
        Know tomorrow
- Careers at nimbus
  - - - Careers at nimbus
        
        Our mission is to ignite compliance across global workforce operations, enabling systems which empower employee connection and transform how businesses manage human movement.
        
        Believe in enabling optimised digital transformation journeys? Thrive in working collaboratively with your teammates to reach a common goal for customers?
        Empowered by best-in-class tech and the idea of “tomorrow’s technology, today”?
        
        Be part of our next chapter. We can’t wait to meet the next breed of nimbus stars.
        
        Find your next opportunity
About
Support
Contact Us

MENUMENU

Solutions
- Solutions by nimbus
- Workforce Management
  - - - Workforce Management Solution
        
        A cohesive Workforce Management solution that is built to withstand the changing environments of today’s workforce by delivering people efficiencies, regulatory compliance confidence, and elevated business performance.
        
        Enterprise clients now have the tools to efficiently manage their operation and onsite employees by forecasting for future demand, connecting accurate attendance data, integrating to payroll, delivering insights for better decision making, and ultimately using smart technology to optimally schedule staff – across teams, departments, and locations.
        
        The compliance engine
- Contact Centre
  - - - Contact Centre Software
        
        A Workforce Optimisation solution that facilitates a “live anywhere, work everywhere” world, ensuring the business meets operating compliance rules, and empowers contact centre agents to deliver the best customer service when and where it’s needed.
        
        Seamlessly integrated to agent Softphone / ACD and patent protected to securely manage system access for agents, no matter their location. Customers can better predict future call and data demand, roster the right agents at the right time, get the insights into call interactions to upskill agents, while enabling an engaged workforce.
        
        Optimise today
- Business Resumption Service
  - - - Business Resumption Service
        
        The Telstra Business Resumption Service (BRS), powered by nimbus, is an easy-touse solution which instantly redirects phone, data, voice, and communications when disaster hits.
        
        With a robust phone manager feature offering real-time management of service, action plans for seamless connectivity, plus Microsoft Teams diversion – it’s the unique business continuity solution to keep organisations connected and responsive to the customers, clients, and community they serve.
        
        Stay connected
Solutions
Platform
- The nimbus Platform
- nimbus Time2Work
  - - - Staff Management
        Create and manage employee profiles to inform scheduling.
      - Scheduling
        Use AI-built smart technology to better schedule staff.
      - Reporting & Insights
        Data-driven insights that improves business intelligence.
    - - Award Compliance
        Ensure adherence to Awards, agreements and regulations.
      - Time & Attendance
        Capture accurate shift data to inform payroll
      - eLearning
        Create and complete tasks to build skills.
    - - Forecasting
        Predict future customer and service volumes.
      - Mobile App
        An exceptional and engaged Mobile App experience.
      - Integrations
        Seamlessly integrate to payroll / HCM systems.
- nimbus Connect
  - - - Softphone Control
        Secure system and data access for agents.
      - Forecasting
        Predict future call and data volumes.
      - Mobile App
        An exceptional and empowered Mobile App experience.
      - Quality Assurance
        For timely and improved performance.
    - - Staff Management
        Create and manage employee profiles to inform scheduling.
      - Scheduling
        Use AI-built smart technology to better schedule staff.
      - Reporting & Insights
        Data-driven insights that improves business intelligence.
      - Interaction Recording
        Call & Screen recording is integrated for manager review.
    - - Award Compliance
        Ensure adherence to regulatory Awards and regulations.
      - Time & Attendance
        Capture accurate attendance data.
      - eLearning
        Create and complete tasks to build skills.
      - Integrations
        Seamlessly integrate to payroll / HCM systems.
- nimbus Hub
  - - - Phone Manager
        Flexible auditing and phone activation offering.
    - - Action Plans
        Create bulk call forwarding plans, activate instantly.
    - - Microsoft Teams
        Redirect calls to Microsoft Teams services.
Platform
Resources
- Optimising tomorrow, today.
- Case Studies
  - - - Digital Workforce Transformation
        
        Across the entire spectrum of industry specific requirements – and no matter the location – our Workforce Management solutions help to optimise human
        movement, team processes, and business performance. nimbus solves the challenges industries face today, with Workforce Management built for tomorrow.
        
        Look at what the nimbus Workforce Optimisation platform can do for your industry and how we can help you thrive with tomorrow’s technology, today.
        
        See the nimbus Difference
- Services
  - - - Client Experiences
  - - - Professional Services
        Experts to help implement workforce solutions.
    - - Support
        Product and technical support
        when needed.
    - - Customer Success
        Get the most out of the nimbus platform.
- Industry Relevance
  - - - The WFM Revolution
        
        Across the entire spectrum of industry specific requirements – and no matter the location – our Workforce Management solutions help to optimise human movement, team processes, and business performance. nimbus solves the challenges industries face today, with Workforce Management built for tomorrow.
        
        Look at what the nimbus Workforce Optimisation platform can do for your industry and how we can help you thrive with tomorrow’s technology, today.
        
        Industry Change
- Partners
  - - - Partner Community
        
        Enabling total organisational transformation, we partner with the world’s top consulting firms and technology integrators to provide the best tools available to customers. Removing the headaches around siloed systems, customers can use best-of-breed solutions with enhanced AI integration for frictionless workforce experiences.
        
        nimbus helps to take your investment further.
        
        Get the tools
- Blog
  - - - The Workforce Optimisation Blog
        
        Gain insights via conversations and commentary from those at the forefront of the shifting nature of workforce needs.
        
        Explore tomorrow’s outlook.
        
        Dive into tomorrow
Resources
About
- The nimbus Journey
- About Us
  - - - We are nimbus
        
        Through a future-proofed, cloud-based platform, nimbus transforms employee management and workforce capabilities for on-site, hybrid, and remote staff with compliance-driven workforce management, contact centre, and business continuity solutions.
        
        Get to know how nimbus came to be and why we are on a journey to deliver tomorrow’s technology, today.
        
        Learn more
- nimbus Newsroom
  - - - nimbus Newsroom
        
        What does tomorrow look like? How can we create Workforce Management solutions that solve the various and complex problems of today’s workforce? Get the insights into technology and human connection, and how nimbus is turbocharging positive change with tomorrow’s technology, today.
        
        Know tomorrow
- Careers at nimbus
  - - - Careers at nimbus
        
        Our mission is to ignite compliance across global workforce operations, enabling systems which empower employee connection and transform how businesses manage human movement.
        
        Believe in enabling optimised digital transformation journeys? Thrive in working collaboratively with your teammates to reach a common goal for customers?
        Empowered by best-in-class tech and the idea of “tomorrow’s technology, today”?
        
        Be part of our next chapter. We can’t wait to meet the next breed of nimbus stars.
        
        Find your next opportunity
About
Support
Contact Us

nimbus & Serco Middle East

6 April 2023

Spotlighting the winner of the nimbus Customer Innovation & Technology Award – Serco Middle East, Dubai Airport

Telstra Enterprise

1 December 2022

“Highlighting the need for Telstra business continuity when disasters hit – powered by technology partner, nimbus.”

iTWire

27 October 2022

“Another workplace policy reform being debated in Canberra may have a similar fundamental impact on the industrial relations landscape.”

iTWire

10 June 2022

“With the election of a new, worker focused, Federal government, there will be an unprecedented level of attention from regulators (and lawmakers) on the dire issue of wage theft, and industrial relations in general.”

Innovation Aus - nimbus

InnovationAus

16 December 2021

Workforce Management’s grim record for 2021.

Australian Financial Review

19 October 2021

Managing vaccine records and data privacy risks – “There’s a level of anxiety out there. A lot of businesses have manual HR systems that don’t have proper compliance reporting in place, don’t have formal policies and procedures in place.”

abc news radio national

ABC Radio

13 September 2021

QR Codes and the need to integrate Workforce Management tools to identify, notify, and act as employees return to the office.

Telstra Webcast

10 August 2021

Telstra Enterprise – TIPT and SIP 6 Month Update with nimbus Hub

<img style="" width="263" height="300" alt="Telstra Logo - nimbus Hub" decoding="async" data-srcset="https://www.nimbus.cloud/wp-content/uploads/2021/08/Telstra-nimbusHub-263x300.png 263w, https://www.nimbus.cloud/wp-content/uploads/2021/08/Telstra-nimbusHub-131x150.png 131w, https://www.nimbus.cloud/wp-content/uploads/2021/08/Telstra-nimbusHub-175x200.png 175w, https://www.nimbus.cloud/wp-content/uploads/2021/08/Telstra-nimbusHub-e1629877306888.png 326w" data-src="https://www.nimbus.cloud/wp-content/uploads/2021/08/Telstra-nimbusHub-263x300.png" data-sizes="(max-width: 263px) 100vw, 263px" class="fullwidth-image attachment-medium attachment-medium lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img style="" width="263" height="300" src="https://www.nimbus.cloud/wp-content/uploads/2021/08/Telstra-nimbusHub-263x300.png" class="fullwidth-image attachment-medium attachment-medium" alt="Telstra Logo - nimbus Hub" decoding="async" srcset="https://www.nimbus.cloud/wp-content/uploads/2021/08/Telstra-nimbusHub-263x300.png 263w, https://www.nimbus.cloud/wp-content/uploads/2021/08/Telstra-nimbusHub-131x150.png 131w, https://www.nimbus.cloud/wp-content/uploads/2021/08/Telstra-nimbusHub-175x200.png 175w, https://www.nimbus.cloud/wp-content/uploads/2021/08/Telstra-nimbusHub-e1629877306888.png 326w" sizes="(max-width: 263px) 100vw, 263px" />

<img style="" width="1024" height="416" src="https://www.nimbus.cloud/wp-content/uploads/2020/05/afr-logo-digital.png" class="fullwidth-image attachment-full attachment-full" alt="" decoding="async" srcset="https://www.nimbus.cloud/wp-content/uploads/2020/05/afr-logo-digital.png 1024w, https://www.nimbus.cloud/wp-content/uploads/2020/05/afr-logo-digital-300x122.png 300w, https://www.nimbus.cloud/wp-content/uploads/2020/05/afr-logo-digital-768x312.png 768w, https://www.nimbus.cloud/wp-content/uploads/2020/05/afr-logo-digital-960x390.png 960w" sizes="(max-width: 1024px) 100vw, 1024px" />

Australian Financial Review

29 June 2021

Employee management in the skills crisis era – pushing wages up by a third.

WHICH-50

31 May 2021

“Serco Group has selected Australian software company, nimbus, as its global provider of workforce management software to support the productivity and safety of more than 30,000 workers in 40 locations across Asia Pacific, the United Kingdom, North America, and the Middle East.”

<img style="" width="774" height="312" src="https://www.nimbus.cloud/wp-content/uploads/2020/11/logo-which-50-white.png" class="fullwidth-image attachment-large attachment-large" alt="" decoding="async" srcset="https://www.nimbus.cloud/wp-content/uploads/2020/11/logo-which-50-white.png 774w, https://www.nimbus.cloud/wp-content/uploads/2020/11/logo-which-50-white-150x60.png 150w, https://www.nimbus.cloud/wp-content/uploads/2020/11/logo-which-50-white-300x121.png 300w, https://www.nimbus.cloud/wp-content/uploads/2020/11/logo-which-50-white-768x310.png 768w" sizes="(max-width: 774px) 100vw, 774px" />

iTWire

28 May 2021

Serco extends global workforce management deal with nimbus to 2024.

Press Release

nimbus & Serco

25 May 2021

nimbus’ Workforce Optimisation software solution drives productivity and workforce best practice for Serco globally.

The Australian

11 May 2021

“There must be targeted, strategic, government incentives to ensure Australian innovations in the digital economy don’t’ disappear offshore once they reach scale.”

The Courier Mail

17 February 2021

“Rise predicted for workplace claims amid move to COVID-normal”

Telstra Webinar

18 December 2020

The nimbus Hub portal enables you to create and implement a Business Resumption Service (BRS) plan.

WHICH-50

26 November 2020

COVID19 Back to Work: “Now is the time for organisations to make sure they are putting in place the comprehensive workforce management systems required to ensure we turn enthusiasm into sustained confidence.”

<img style="" width="774" height="312" src="https://www.nimbus.cloud/wp-content/uploads/2020/11/logo-which-50-white.png" class="fullwidth-image attachment-large attachment-large" alt="" decoding="async" srcset="https://www.nimbus.cloud/wp-content/uploads/2020/11/logo-which-50-white.png 774w, https://www.nimbus.cloud/wp-content/uploads/2020/11/logo-which-50-white-150x60.png 150w, https://www.nimbus.cloud/wp-content/uploads/2020/11/logo-which-50-white-300x121.png 300w, https://www.nimbus.cloud/wp-content/uploads/2020/11/logo-which-50-white-768x310.png 768w" sizes="(max-width: 774px) 100vw, 774px" />

Press Release

nimbus & Beacon Lighting

24 November 2020

Beacon Lighting drives workforce scheduling innovation with the nimbus Time2Work solution.

ausbiz

13 November 2020

Startup Daily: Grant Custance talks to how the nimbus COVIDSafe protocols are helping businesses, and their staff, remain safe and compliant.

*nimbus kicks off at the 8:54 mark.

Press Release

nimbus & Serco

16 October 2020

Serco Group selects nimbus to provide WFM technology for £800m UK Prisoner Services contract.

Australian Financial Review

21 September 2020

“The freedom from a regulated office environment cannot exist without new controls and employee management systems capable of delivering confidence and security to employers.”

ABC Radio AM News & Current Affairs

30 July 2020

Bringing call centre operations back to Australia.

Press Release

nimbus

17 July 2020

Bringing together a family of products ready to create the workforce of the future.

Innovation Aus - nimbus

InnovationAus

14 June 2020

“Talk of the technology-led economic recovery needs to be focused on how we can use technology to generate jobs, in their thousands. Perhaps with the right mix of policy support from government and insight from the market, we can bring back up to 30,000 contact centre jobs from offshore.”

Telstra Webcast

12 May 2020

Telstra Enterprise – Partner Demo Session on nimbus Hub

<img style="" width="263" height="300" alt="Telstra Logo - nimbus Hub" decoding="async" data-srcset="https://www.nimbus.cloud/wp-content/uploads/2021/08/Telstra-nimbusHub-263x300.png 263w, https://www.nimbus.cloud/wp-content/uploads/2021/08/Telstra-nimbusHub-131x150.png 131w, https://www.nimbus.cloud/wp-content/uploads/2021/08/Telstra-nimbusHub-175x200.png 175w, https://www.nimbus.cloud/wp-content/uploads/2021/08/Telstra-nimbusHub-e1629877306888.png 326w" data-src="https://www.nimbus.cloud/wp-content/uploads/2021/08/Telstra-nimbusHub-263x300.png" data-sizes="(max-width: 263px) 100vw, 263px" class="fullwidth-image attachment-medium attachment-medium lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img style="" width="263" height="300" src="https://www.nimbus.cloud/wp-content/uploads/2021/08/Telstra-nimbusHub-263x300.png" class="fullwidth-image attachment-medium attachment-medium" alt="Telstra Logo - nimbus Hub" decoding="async" srcset="https://www.nimbus.cloud/wp-content/uploads/2021/08/Telstra-nimbusHub-263x300.png 263w, https://www.nimbus.cloud/wp-content/uploads/2021/08/Telstra-nimbusHub-131x150.png 131w, https://www.nimbus.cloud/wp-content/uploads/2021/08/Telstra-nimbusHub-175x200.png 175w, https://www.nimbus.cloud/wp-content/uploads/2021/08/Telstra-nimbusHub-e1629877306888.png 326w" sizes="(max-width: 263px) 100vw, 263px" />

<img style="" width="1024" height="416" src="https://www.nimbus.cloud/wp-content/uploads/2020/05/afr-logo-digital.png" class="fullwidth-image attachment-full attachment-full" alt="" decoding="async" srcset="https://www.nimbus.cloud/wp-content/uploads/2020/05/afr-logo-digital.png 1024w, https://www.nimbus.cloud/wp-content/uploads/2020/05/afr-logo-digital-300x122.png 300w, https://www.nimbus.cloud/wp-content/uploads/2020/05/afr-logo-digital-768x312.png 768w, https://www.nimbus.cloud/wp-content/uploads/2020/05/afr-logo-digital-960x390.png 960w" sizes="(max-width: 1024px) 100vw, 1024px" />

Australian Financial Review

6 May 2020

Prepare for the new home workplace.

Queensland Sugar

20 April 2020

Client Testimonial:

“nimbus Hub provides the planning capability, security, and rapid change functionality we need to keep our people in touch, irrespective of their work location.” – Salvo Spina, Queensland Sugar

The Australian

9 April 2020

“CFOs, CEOs and human resources leaders need to deploy work-from-home systems which optimise staff productivity, enable complete transparency of their remote workforces and, in turn, create trust and empowerment within their organisation.”

Telstra Webcast

6 April 2020

Working Remotely with TIPT & SIP Connect

<img style="" width="263" height="300" alt="Telstra Logo - nimbus Hub" decoding="async" data-srcset="https://www.nimbus.cloud/wp-content/uploads/2021/08/Telstra-nimbusHub-263x300.png 263w, https://www.nimbus.cloud/wp-content/uploads/2021/08/Telstra-nimbusHub-131x150.png 131w, https://www.nimbus.cloud/wp-content/uploads/2021/08/Telstra-nimbusHub-175x200.png 175w, https://www.nimbus.cloud/wp-content/uploads/2021/08/Telstra-nimbusHub-e1629877306888.png 326w" data-src="https://www.nimbus.cloud/wp-content/uploads/2021/08/Telstra-nimbusHub-263x300.png" data-sizes="(max-width: 263px) 100vw, 263px" class="fullwidth-image attachment-medium attachment-medium lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img style="" width="263" height="300" src="https://www.nimbus.cloud/wp-content/uploads/2021/08/Telstra-nimbusHub-263x300.png" class="fullwidth-image attachment-medium attachment-medium" alt="Telstra Logo - nimbus Hub" decoding="async" srcset="https://www.nimbus.cloud/wp-content/uploads/2021/08/Telstra-nimbusHub-263x300.png 263w, https://www.nimbus.cloud/wp-content/uploads/2021/08/Telstra-nimbusHub-131x150.png 131w, https://www.nimbus.cloud/wp-content/uploads/2021/08/Telstra-nimbusHub-175x200.png 175w, https://www.nimbus.cloud/wp-content/uploads/2021/08/Telstra-nimbusHub-e1629877306888.png 326w" sizes="(max-width: 263px) 100vw, 263px" />

Press Release

nimbus & Serco

May 2018

Serco awards nimbus technology contract to overhaul its workforce operation.

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