Contact Centre Archives

MENUMENU

Solutions
- Solutions by nimbus
- Workforce Management
  - - - Workforce Management Solution
        
        A cohesive Workforce Management solution that is built to withstand the changing environments of today’s workforce by delivering people efficiencies, regulatory compliance confidence, and elevated business performance.
        
        Enterprise clients now have the tools to efficiently manage their operation and onsite employees by forecasting for future demand, connecting accurate attendance data, integrating to payroll, delivering insights for better decision making, and ultimately using smart technology to optimally schedule staff – across teams, departments, and locations.
        
        The compliance engine
- Contact Centre
  - - - Contact Centre Software
        
        A Workforce Optimisation solution that facilitates a “live anywhere, work everywhere” world, ensuring the business meets operating compliance rules, and empowers contact centre agents to deliver the best customer service when and where it’s needed.
        
        Seamlessly integrated to agent Softphone / ACD and patent protected to securely manage system access for agents, no matter their location. Customers can better predict future call and data demand, roster the right agents at the right time, get the insights into call interactions to upskill agents, while enabling an engaged workforce.
        
        Optimise today
- Business Resumption Service
  - - - Business Resumption Service
        
        The Telstra Business Resumption Service (BRS), powered by nimbus, is an easy-touse solution which instantly redirects phone, data, voice, and communications when disaster hits.
        
        With a robust phone manager feature offering real-time management of service, action plans for seamless connectivity, plus Microsoft Teams diversion – it’s the unique business continuity solution to keep organisations connected and responsive to the customers, clients, and community they serve.
        
        Stay connected
Solutions
Platform
- The nimbus Platform
- nimbus Time2Work
  - - - Staff Management
        Create and manage employee profiles to inform scheduling.
      - Scheduling
        Use AI-built smart technology to better schedule staff.
      - Reporting & Insights
        Data-driven insights that improves business intelligence.
    - - Award Compliance
        Ensure adherence to Awards, agreements and regulations.
      - Time & Attendance
        Capture accurate shift data to inform payroll
      - eLearning
        Create and complete tasks to build skills.
    - - Forecasting
        Predict future customer and service volumes.
      - Mobile App
        An exceptional and engaged Mobile App experience.
      - Integrations
        Seamlessly integrate to payroll / HCM systems.
- nimbus Connect
  - - - Softphone Control
        Secure system and data access for agents.
      - Forecasting
        Predict future call and data volumes.
      - Mobile App
        An exceptional and empowered Mobile App experience.
      - Quality Assurance
        For timely and improved performance.
    - - Staff Management
        Create and manage employee profiles to inform scheduling.
      - Scheduling
        Use AI-built smart technology to better schedule staff.
      - Reporting & Insights
        Data-driven insights that improves business intelligence.
      - Interaction Recording
        Call & Screen recording is integrated for manager review.
    - - Award Compliance
        Ensure adherence to regulatory Awards and regulations.
      - Time & Attendance
        Capture accurate attendance data.
      - eLearning
        Create and complete tasks to build skills.
      - Integrations
        Seamlessly integrate to payroll / HCM systems.
- nimbus Hub
  - - - Phone Manager
        Flexible auditing and phone activation offering.
    - - Action Plans
        Create bulk call forwarding plans, activate instantly.
    - - Microsoft Teams
        Redirect calls to Microsoft Teams services.
Platform
Resources
- Optimising tomorrow, today.
- Case Studies
  - - - Digital Workforce Transformation
        
        Across the entire spectrum of industry specific requirements – and no matter the location – our Workforce Management solutions help to optimise human
        movement, team processes, and business performance. nimbus solves the challenges industries face today, with Workforce Management built for tomorrow.
        
        Look at what the nimbus Workforce Optimisation platform can do for your industry and how we can help you thrive with tomorrow’s technology, today.
        
        See the nimbus Difference
- Services
  - - - Client Experiences
  - - - Professional Services
        Experts to help implement workforce solutions.
    - - Support
        Product and technical support
        when needed.
    - - Customer Success
        Get the most out of the nimbus platform.
- Industry Relevance
  - - - The WFM Revolution
        
        Across the entire spectrum of industry specific requirements – and no matter the location – our Workforce Management solutions help to optimise human movement, team processes, and business performance. nimbus solves the challenges industries face today, with Workforce Management built for tomorrow.
        
        Look at what the nimbus Workforce Optimisation platform can do for your industry and how we can help you thrive with tomorrow’s technology, today.
        
        Industry Change
- Partners
  - - - Partner Community
        
        Enabling total organisational transformation, we partner with the world’s top consulting firms and technology integrators to provide the best tools available to customers. Removing the headaches around siloed systems, customers can use best-of-breed solutions with enhanced AI integration for frictionless workforce experiences.
        
        nimbus helps to take your investment further.
        
        Get the tools
Resources
About
- The nimbus Journey
- About Us
  - - - We are nimbus
        
        Through a future-proofed, cloud-based platform, nimbus transforms employee management and workforce capabilities for on-site, hybrid, and remote staff with compliance-driven workforce management, contact centre, and business continuity solutions.
        
        Get to know how nimbus came to be and why we are on a journey to deliver tomorrow’s technology, today.
        
        Learn more
- nimbus Newsroom
  - - - nimbus Newsroom
        
        What does tomorrow look like? How can we create Workforce Management solutions that solve the various and complex problems of today’s workforce? Get the insights into technology and human connection, and how nimbus is turbocharging positive change with tomorrow’s technology, today.
        
        Know tomorrow
- Careers at nimbus
  - - - Careers at nimbus
        
        Our mission is to ignite compliance across global workforce operations, enabling systems which empower employee connection and transform how businesses manage human movement.
        
        Believe in enabling optimised digital transformation journeys? Thrive in working collaboratively with your teammates to reach a common goal for customers?
        Empowered by best-in-class tech and the idea of “tomorrow’s technology, today”?
        
        Be part of our next chapter. We can’t wait to meet the next breed of nimbus stars.
        
        Find your next opportunity
About
Support
Contact Us

MENUMENU

Solutions
- Solutions by nimbus
- Workforce Management
  - - - Workforce Management Solution
        
        A cohesive Workforce Management solution that is built to withstand the changing environments of today’s workforce by delivering people efficiencies, regulatory compliance confidence, and elevated business performance.
        
        Enterprise clients now have the tools to efficiently manage their operation and onsite employees by forecasting for future demand, connecting accurate attendance data, integrating to payroll, delivering insights for better decision making, and ultimately using smart technology to optimally schedule staff – across teams, departments, and locations.
        
        The compliance engine
- Contact Centre
  - - - Contact Centre Software
        
        A Workforce Optimisation solution that facilitates a “live anywhere, work everywhere” world, ensuring the business meets operating compliance rules, and empowers contact centre agents to deliver the best customer service when and where it’s needed.
        
        Seamlessly integrated to agent Softphone / ACD and patent protected to securely manage system access for agents, no matter their location. Customers can better predict future call and data demand, roster the right agents at the right time, get the insights into call interactions to upskill agents, while enabling an engaged workforce.
        
        Optimise today
- Business Resumption Service
  - - - Business Resumption Service
        
        The Telstra Business Resumption Service (BRS), powered by nimbus, is an easy-touse solution which instantly redirects phone, data, voice, and communications when disaster hits.
        
        With a robust phone manager feature offering real-time management of service, action plans for seamless connectivity, plus Microsoft Teams diversion – it’s the unique business continuity solution to keep organisations connected and responsive to the customers, clients, and community they serve.
        
        Stay connected
Solutions
Platform
- The nimbus Platform
- nimbus Time2Work
  - - - Staff Management
        Create and manage employee profiles to inform scheduling.
      - Scheduling
        Use AI-built smart technology to better schedule staff.
      - Reporting & Insights
        Data-driven insights that improves business intelligence.
    - - Award Compliance
        Ensure adherence to Awards, agreements and regulations.
      - Time & Attendance
        Capture accurate shift data to inform payroll
      - eLearning
        Create and complete tasks to build skills.
    - - Forecasting
        Predict future customer and service volumes.
      - Mobile App
        An exceptional and engaged Mobile App experience.
      - Integrations
        Seamlessly integrate to payroll / HCM systems.
- nimbus Connect
  - - - Softphone Control
        Secure system and data access for agents.
      - Forecasting
        Predict future call and data volumes.
      - Mobile App
        An exceptional and empowered Mobile App experience.
      - Quality Assurance
        For timely and improved performance.
    - - Staff Management
        Create and manage employee profiles to inform scheduling.
      - Scheduling
        Use AI-built smart technology to better schedule staff.
      - Reporting & Insights
        Data-driven insights that improves business intelligence.
      - Interaction Recording
        Call & Screen recording is integrated for manager review.
    - - Award Compliance
        Ensure adherence to regulatory Awards and regulations.
      - Time & Attendance
        Capture accurate attendance data.
      - eLearning
        Create and complete tasks to build skills.
      - Integrations
        Seamlessly integrate to payroll / HCM systems.
- nimbus Hub
  - - - Phone Manager
        Flexible auditing and phone activation offering.
    - - Action Plans
        Create bulk call forwarding plans, activate instantly.
    - - Microsoft Teams
        Redirect calls to Microsoft Teams services.
Platform
Resources
- Optimising tomorrow, today.
- Case Studies
  - - - Digital Workforce Transformation
        
        Across the entire spectrum of industry specific requirements – and no matter the location – our Workforce Management solutions help to optimise human
        movement, team processes, and business performance. nimbus solves the challenges industries face today, with Workforce Management built for tomorrow.
        
        Look at what the nimbus Workforce Optimisation platform can do for your industry and how we can help you thrive with tomorrow’s technology, today.
        
        See the nimbus Difference
- Services
  - - - Client Experiences
  - - - Professional Services
        Experts to help implement workforce solutions.
    - - Support
        Product and technical support
        when needed.
    - - Customer Success
        Get the most out of the nimbus platform.
- Industry Relevance
  - - - The WFM Revolution
        
        Across the entire spectrum of industry specific requirements – and no matter the location – our Workforce Management solutions help to optimise human movement, team processes, and business performance. nimbus solves the challenges industries face today, with Workforce Management built for tomorrow.
        
        Look at what the nimbus Workforce Optimisation platform can do for your industry and how we can help you thrive with tomorrow’s technology, today.
        
        Industry Change
- Partners
  - - - Partner Community
        
        Enabling total organisational transformation, we partner with the world’s top consulting firms and technology integrators to provide the best tools available to customers. Removing the headaches around siloed systems, customers can use best-of-breed solutions with enhanced AI integration for frictionless workforce experiences.
        
        nimbus helps to take your investment further.
        
        Get the tools
Resources
About
- The nimbus Journey
- About Us
  - - - We are nimbus
        
        Through a future-proofed, cloud-based platform, nimbus transforms employee management and workforce capabilities for on-site, hybrid, and remote staff with compliance-driven workforce management, contact centre, and business continuity solutions.
        
        Get to know how nimbus came to be and why we are on a journey to deliver tomorrow’s technology, today.
        
        Learn more
- nimbus Newsroom
  - - - nimbus Newsroom
        
        What does tomorrow look like? How can we create Workforce Management solutions that solve the various and complex problems of today’s workforce? Get the insights into technology and human connection, and how nimbus is turbocharging positive change with tomorrow’s technology, today.
        
        Know tomorrow
- Careers at nimbus
  - - - Careers at nimbus
        
        Our mission is to ignite compliance across global workforce operations, enabling systems which empower employee connection and transform how businesses manage human movement.
        
        Believe in enabling optimised digital transformation journeys? Thrive in working collaboratively with your teammates to reach a common goal for customers?
        Empowered by best-in-class tech and the idea of “tomorrow’s technology, today”?
        
        Be part of our next chapter. We can’t wait to meet the next breed of nimbus stars.
        
        Find your next opportunity
About
Support
Contact Us

Category: Contact Centre

smiling contact centre worker at home on couch taking customer calls

14 Apr 202226 Apr 2022Business.Contact Centre.Remote Work

Contact Centres: The Big Shift

The Australian contact centre industry employs more than 250,000 people and in 2022, it is undergoing perhaps the most fundamental change in its

Workforce Management Solution

Contact Centre Software

Business Resumption Service

Digital Workforce Transformation

Client Experiences

The WFM Revolution

Partner Community

We are nimbus

nimbus Newsroom

Careers at nimbus

Workforce Management Solution

Contact Centre Software

Business Resumption Service

Digital Workforce Transformation

Client Experiences

The WFM Revolution

Partner Community

We are nimbus

nimbus Newsroom

Careers at nimbus

Contact Centres: The Big Shift