Enabling quality service for Contact Centres

Leveraging AI automation, give agents real-time feedback for timely and improved performance. Get the benefits from seamlessly integrated interaction recordings to understand service delivery across the contact centre.

Win the customer service game

With meaningful data available in real-time, managers can be confident agents get the feedback they need to optimally support customers, while operations realised a skilled and engaged workforce.

Secure Work Access

Patent-protected system access ensures organisations meet their wage compliance and system security by controlling agent shift logging via seamless ACD/Softphone integration to their work environment, based on schedule and location data.

View the nimbus Patented Access Controls.

Boost customer service delivery and upskill agents for long-lasting business optimisation.

Up-skill Agents for Improved Interactions

A secure platform to build Service Scorecards to assess calls for quality, compliance, and accuracy – enabling operations to improve the customer and agent experience with smart future interactions.

Implement High Standards with Interaction Recording

Be proactive and see the full picture of contact centre service delivery with Call and Screen recording. Better insights of interactions, filtered through a customised portal for quick uptake and workflow.

nimbus utilises ACD/Softphone functionality to instantly review call activity and data collection for forecasting, trigger events, and agent upskilling.

Complete customer success

See how nimbus has helped enterprise organisations transform their workforce outcomes for a better tomorrow.