A cohesive Workforce Management solution that is built to withstand the changing environments of today’s workforce by delivering people efficiencies, regulatory compliance confidence, and elevated business performance.
Enterprise clients now have the tools to efficiently manage their operation and onsite employees by forecasting for future demand, connecting accurate attendance data, integrating to payroll, delivering insights for better decision making, and ultimately using smart technology to optimally schedule staff – across teams, departments, and locations.
The compliance engine
A Workforce Optimisation solution that facilitates a “live anywhere, work everywhere” world, ensuring the business meets operating compliance rules, and empowers contact centre agents to deliver the best customer service when and where it’s needed.
Seamlessly integrated to agent Softphone / ACD and patent protected to securely manage system access for agents, no matter their location. Customers can better predict future call and data demand, roster the right agents at the right time, get the insights into call interactions to upskill agents, while enabling an engaged workforce.
Optimise today
The Telstra Business Resumption Service (BRS), powered by nimbus, is an easy-touse solution which instantly redirects phone, data, voice, and communications when disaster hits.
With a robust phone manager feature offering real-time management of service, action plans for seamless connectivity, plus Microsoft Teams diversion – it’s the unique business continuity solution to keep organisations connected and responsive to the customers, clients, and community they serve.
Stay connected
Staff Management Create and manage employee profiles to inform scheduling.
Scheduling Use AI-built smart technology to better schedule staff.
Reporting & Insights Data-driven insights that improves business intelligence.
Award Compliance Ensure adherence to Awards, agreements and regulations.
Time & Attendance Capture accurate shift data to inform payroll
eLearning Create and complete tasks to build skills.
Forecasting Predict future customer and service volumes.
Mobile App An exceptional and engaged Mobile App experience.
Integrations Seamlessly integrate to payroll / HCM systems.
Softphone Control Secure system and data access for agents.
Forecasting Predict future call and data volumes.
Mobile App An exceptional and empowered Mobile App experience.
Quality Assurance For timely and improved performance.
Interaction Recording Call & Screen recording is integrated for manager review.
Award Compliance Ensure adherence to regulatory Awards and regulations.
Time & Attendance Capture accurate attendance data.
Action Plans Create bulk call forwarding plans, activate instantly.
Phone Manager Flexible auditing and phone activation offering.
Across the entire spectrum of industry specific requirements – and no matter the location – our Workforce Management solutions help to optimise human movement, team processes, and business performance. nimbus solves the challenges industries face today, with Workforce Management built for tomorrow.
Look at what the nimbus Workforce Optimisation platform can do for your industry and how we can help you thrive with tomorrow’s technology, today.
See the nimbus Difference
Professional Services Experts to help implement workforce solutions.
Support Product and technical support when needed.
Customer Success Get the most out of the nimbus platform.
Industry Change
Enabling total organisational transformation, we partner with the world’s top consulting firms and technology integrators to provide the best tools available to customers. Removing the headaches around siloed systems, customers can use best-of-breed solutions with enhanced AI integration for frictionless workforce experiences.
nimbus helps to take your investment further.
Get the tools
Gain insights via conversations and commentary from those at the forefront of the shifting nature of workforce needs.
Explore tomorrow’s outlook.
Dive into tomorrow
Through a future-proofed, cloud-based platform, nimbus transforms employee management and workforce capabilities for on-site, hybrid, and remote staff with compliance-driven workforce management, contact centre, and business continuity solutions.
Get to know how nimbus came to be and why we are on a journey to deliver tomorrow’s technology, today.
Learn more
What does tomorrow look like? How can we create Workforce Management solutions that solve the various and complex problems of today’s workforce? Get the insights into technology and human connection, and how nimbus is turbocharging positive change with tomorrow’s technology, today.
Know tomorrow
Our mission is to ignite compliance across global workforce operations, enabling systems which empower employee connection and transform how businesses manage human movement.
Believe in enabling optimised digital transformation journeys? Thrive in working collaboratively with your teammates to reach a common goal for customers? Empowered by best-in-class tech and the idea of “tomorrow’s technology, today”?
Be part of our next chapter. We can’t wait to meet the next breed of nimbus stars.
Find your next opportunity
Record the audio and video of customer interactions, then search and playback from the user dashboard
