Analysis & Reporting
Customizable reports and dashboards to gain a clear view of agent and business performance, clocking data, and cost outcomes.
Fast and accurate and customer and employee deployment.
Plan Workforce Capacity
Compliance and Award configuration Define scheduling rules and constraints Create draft scheduling patterns Carry out contingency testing Approve
Forecast Business Demand
Define demand Analyse historical demand Forecast future demand levels Create draft demand profile Approve forecast demand profile
Empower your workforce to upskill with integrated eLearning via SCORM delivery to ensure ongoing potential for improved employee outcomes
The nimbus Mobile App – true native employee engagement and empowerment tool to ensure seamless workforce connection
nimbus Award Engine
Multi-tiered Award engine controlling employer costs and ensuring adherence to complex regulatory compliance
“Live anywhere, work everywhere” – employee Compliance & Controls
Work from home, on-site or remotely while maintaining employee compliance, optimization, and business efficiency.
PAC – Patented Access Control of Contact Centre SoftPhone
Patented Access Control of contact centre SoftPhone, integrated to the nimbus Workforce Optimization solution, mitigates risk to business and
Built as a Cloud-native SaaS application.