Technology for a flexible new world.
WFM for Contact Centres.
nimbus Connect provides a human optimisation platform for WFM contact centre and back office employees for an array of industry verticals to push the outdated contact centre into the new world of cloud-first Connection Centres.
nimbus Connect supports the seamless integration of cloud-based Softphone technology to local and off-shore contact centres and remote-based agents, for companies globally.
Unique PAC controls.
Facilitating optimised workforce connectivity with US Patented Access Controls (PAC) for platform control of telephony software, nimbus Connect ensures clients’ continued workforce compliance, employee engagement, and best practice customer service.
Our unique patent protected solution makes clients ready for the needs of today, and the opportunities tomorrow brings.
features & benefits
Don’t settle for an incomplete solution.
Surprisingly many top WFO solutions only deliver 70% of what clients really need. nimbus delivers a 100% solution addressing the critical compliance needs of today.
Most industry solutions
- SoftPhone & ACD Integration
- Forecast & Demand
- Scheduling & Workday Management
- Adherence & Attendance
- Call & Screen Recording
- Quality Management
- Analysis & Reporting
+ 30% more with the nimbus advantage
- PAC - Patented Access Control of Contact Centre SoftPhone
- “Live anywhere, work everywhere” - employee Compliance & Controls
- nimbus Award Engine
- Mobile App
- Integrated eLearning
Future compliance and mobility built.
the nimbus patent
The unique nimbus softphone patented access control (PAC) (US Patent protected) ensures organisations meet their wage compliance and system security obligations by controlling employee shift login/logoff via the connection between the agent SoftPhone and nimbus dashboard.
The future of the contact centre is nimbus.
native app on employee smartphone
A self-service offering that keeps pace with employees’ increasingly mobile lifestyle, ensuring agents stay informed of real-time changes that affect their work schedule:
a) Employees can access on-the-go work information including:
i) Public schedules and shift information
ii) Select and notify management of availability and shift preferences
iii) Submit leave requests and shift swaps
b) Support for mobile clocking, including geo-location
c) Monitor time and attendance
d) Read and send notifications, including real-time push notifications
e) When available, notify employees of the option to go-home-early or work overtime
recording integrated to WFM
Users and managers can search and play recordings directly from their own personalized nimbus dashboard. Calls can be searched by unlimited metadata such as queue, datetime, agent, customer CLI, etc.
enhanced WFM solution
The sophisticated Workforce Management solution controls SoftPhone access and usage based on business requirements and an agent’s schedule, role and skills. Controls enable increased agent productivity, whilst at the same time eliminating time fraud, controlling costs and reducing risk by remaining compliant.