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Grant Custance

Founder and Chief Executive Officer

A workforce management industry leader with over 20 years’ of experience in WFM systems and solutions.

Prior to nimbus Cloud, Grant Custance founded Open Wave in 1998, where he served as CEO and later Chairman. Open Wave developed and distributed on premise staff WFM solutions, principally in the call centre market, servicing many high-profile government and publicly listed companies worldwide.

  • By 2002 Open Wave scheduled 80% of all Australian contact centre staff
  • By 2007 Open Wave scheduled 40% of all UK contact centre staff – major clients included; AGL Energy, AMP, Australian Government (as well as state governments), British National Health Service (NHS), BSkyB, Fairfax, Lloyds TSB, Malaysia Telecom, Qantas, Tabcorp Holdings and Vodafone to name but a few
  • Grant was the Chief Executive Officer of Open Wave for 13 years until it was acquired by a leading US technology company in 2011

As nimbus continues to grow, Grant is at the helm, steering the business to innovate at scale, lead go-to-market initiatives, and provide thought leadership, industry commentary and opinion to major publications.