Author: Alexandra Grills

The benefits of automation for human optimisation
Confirmation that the economy is now in a high inflation, interest rate rising cycle, will come as a wake-up call to businesses from every sector

Contact Centres: The Big Shift
The Australian contact centre industry employs more than 250,000 people and in 2022, it is undergoing perhaps the most fundamental change in its

Decoding the 2022 Federal Budget
The latest Federal Budget, whatever side of politics you are on, should make all employers aware of the challenges they will face through at

Compliance lessons as thousands of jobs return to Australia
It’s official. One of the most important Federal Senatorial inquiries into the Australian workforce environment in the past 20 years has just

The new wave of wage theft
Anyone who takes even a passing interest in what’s happening to Australia’s deeply troubled healthcare industry, will know the issue of wage

A guide to COVID-19 workplace survival
COVID-19 confusion continues… It seems there is no end in sight to the confusion in the Australian workplace around COVID19. In Brisbane,

The world of cloud technology
One of the biggest trends in technology adoption is the shift from on-premise, high capital equipment (Capex) cost technology to off-premise,

Compliance in an evolving and remote business world
Compliance has increasingly become a critical component of corporate responsibility. Spreadsheet based, legacy manual systems are no longer

The Shift to Remote Work
Phone Apps, Work From Home (WFH), work/life balance, and remote regions. The culture of “Work from Home” (WFH) has been a steadily increasing

The Human Optimisation Loop
Optimising human performance has always been the ultimate business challenge. The old adage that every worker is potentially equal to the